Refund Policy

Effective Date: 24-1-2025

At Fortune Faces, we prioritize customer satisfaction. Our refund policy ensures transparency and fairness in handling refunds. Please read the following terms carefully before making a purchase.

1. Eligibility for Refunds

• Refunds are applicable only for purchases made directly on our website.
• To be eligible for a refund, the request must be made within 10 days of the purchase date.
• The product/service must meet the following conditions:
  • Unused or in its original condition (if applicable).
  • Proof of purchase (e.g., order confirmation email, receipt).

2. Non-Refundable Items

The following items are not eligible for refunds:

• Digital products or services once accessed/downloaded.
• Customized or personalized items.
• Sale or discounted items (unless defective).

3. How to Request a Refund

• Send an email to care@fortunefaces.com with your order details and reason for the refund.
• Provide any supporting documentation or evidence (if applicable).
• Our team will review your request and respond within 10 business days.

4. Refund Process

• Approved refunds will be processed using the original payment method.
• Please allow [4-5] business days for the amount to reflect in your account.
• If the refund involves a partial return, only the eligible amount will be refunded.

5. Late or Missing Refunds

If you haven’t received your refund within the specified time:

• Check with your bank or payment provider for pending transactions.
• Contact us at care@fortunefaces.com if the issue persists.

6. Cancellation Policy

• Orders can be canceled within 48 Hours of purchase for a full refund.
• Cancellation requests after the specified time frame will not be eligible for a refund.

7. Contact Us

If you have any questions regarding our refund policy, please contact us at:
Email: care@fortunefaces.com
Phone: +91-92846 80369